Refunds & Returns

All Hello Seltzer drink and beverage sales are final. We do not accept returns or exchanges, including for unopened products.

Damaged or Defective Items

If an item arrives damaged or defective, please contact our customer support team as soon as possible. You can contact us here, call us at (954) 355-4239, email us at [email protected], or chat with us by clicking the blue bubble at the bottom right of your screen.

Please provide your order number and photos of the damaged or defective item, if available. Do not send any item back unless Customer Service instructs you to do so. Customer Service will review the issue and determine the appropriate resolution.

Approved Refunds

If Customer Service approves a refund, it will be issued to your original method of payment. In most cases, refunds are issued within 2–3 business days, but may sometimes take up to 7 business days.

Refund Issues

If you haven’t received an approved refund yet, first check with your bank. It may take some time for processing before your refund is officially posted. If you still have not received it, please contact our customer support team here or email us at [email protected].