FAQs
Browse our knowledge base to get answers
to frequently asked questions.
Other questions
Yes, if the total of your order is more than a gift card balance, the remaining amount will be charged to your credit card.
To check whether a gift card is active or inactive, visit the Gift Cards tab in your account. There, you will find two sections: active and inactive gift cards.
Your active gift cards will display the original amount on the gift card, your current balance, and, if applicable, your gift card's expiration dates.
Inactive gift cards are gift cards that have either expired or have no remaining balance. If you think a gift card was mistakenly marked as inactive, please contact our customer support team.
Yes! If your order total is less than the total available balance on your gift card, you can apply the remaining balance to a later purchase.
To check a remaining balance after only using a portion of your gift card amount, please check the Gift Cards tab on your account.
No, sales and discounts are not applied to gift cards.
Yes, you can either copy and paste your gift card code and send it to the intended receiver of the gift card or you can forward the email we send with your gift card information. Please be aware, however, that to check their gift card balance, the person receiving your gift will need to input the email used to purchase the gift card originally.
For your convenience, our gift cards are virtual only. All you need is the code attached to your gift card order and you’ll be able to use the balance as at checkout.
