FAQs

To request a return label, log in to your account and navigate to MY ORDERS. Select See Details for the eligible order you wish to return and click on the Return or Replace Items box below the order number. Fill out the return form, including the reason for the return, what resolution you are looking for (replacement, refund, or extra item), and any additional notes. Remember to upload photos for proof of purchase and the item being returned. If you need a replacement shipped to a different address, check the "add a different shipping address" box. Finalize your request by clicking the RETURN button. Our return address is: Fulfillment Center, 2252 Mason Ave, Daytona Beach, FL 32117.

Please send your return to our Fulfillment Center at 2252 Mason Ave, Daytona Beach, FL 32117.

Refunds for sale or discounted items will be for the amount paid, not the full price of the item.

To start your monthly subscription, you must register as a member on our website. You agree to receive promotional emails, including third-party offers, and our monthly newsletter, which you can opt-out of at any time. As a subscriber, we will ship you a package every month with the specific item you subscribed to, and you agree to pay the monthly subscription fee. We accept credit cards and use a third-party payment service to process payments. You can cancel your membership through your account page, but if you don't cancel at least 24 hours before your next order date, your subscription will automatically renew.

You can cancel up to 24 hours before your billing date or skip that month's subscription and wait for the next scheduled one.

No, you can't change the billing date, but you can skip a month's charge and wait for the next recurring order.

Yes, shipping costs apply for orders under $100 that include non-subscription items.

If you enabled the app but are not getting push notifications, please go to your Account, whether on the app or on your browser, and click on Notifications. Once there, ensure you have enabled push notifications for order & shipment updates and/or special in-app offers.

If your push notifications are enabled from your account but they are still not working:

On Android:

1. Open your device's Settings
2. Go to "Notifications & Status Bar" and then "App Notifications"
3. Toggle “Allow Notifications” on Chill Clouds.

On iPhone:

1. Open your device’s Settings.
2. Open Chill Clouds in the Settings.
3. Tap “Notifications”
4. Toggle “Allow Notifications” on.

Yes! The first 1,000 subscribers lock in lifetime pricing—meaning you’ll always get Half Ounce Bundles for as low as $69.65 and Full Ounce Bundles for as low as $139.65 per month.

Even if you pause your subscription, you can return later and still keep your locked-in rate.

Plus, subscribe now and score $40 OFF your first Full Ounce Bundle or $20 OFF your first Half Ounce Bundle! (Promo codes can be found in the product descriptions.)

To check your points balance, go to your account and click on the Rewards tab. On your dashboard, you'll be able to check your earned points, the points you've redeemed, and your Rewards Program activity. Your up-to-date points balance is also always displayed in the top of the Rewards Popup. 

No, you can refer as many people as you’d like to Hello Seltzer! For every person you refer, you get 2,500 Seltzer points ($25 value), and for every five people that join using your referral code, you get an extra 2,500 Seltzer points for a total of $150 in Seltzer points. 

Most of our Deals of the Day run from anywhere between 4-6 hours every single day. On special occasions, some daily deals may last upwards of 12 hours.

Yes—every batch is fully lab-tested for purity, potency, and consistency before shipping.

We believe transparency is key, so lab reports are available to review with every release. That way you know exactly what you're getting, with no surprises.

You can preorder with confidence knowing your product has been verified and meets strict quality standards before it ever reaches your door.

Orders don’t ship until the preorder window officially closes. That’s when production kicks off. All dates are listed on the special drop product page.

It usually takes about 3–5 days for your batch to be brewed, canned, quality-checked, and ready to leave our facility. Nothing comes off a shelf—it’s all made fresh for this drop.

Once your package is out the door, you’ll get a confirmation email with tracking so you can follow it all the way home.

THC seltzers are sold in different strengths, so the important number is the milligrams of THC per serving listed on the label. Brand FAQs commonly group products by serving strength, and state guidance recommends checking cannabinoid content carefully and starting with a low serving size if you are unsure of your tolerance.

Store THC seltzers securely and keep them out of sight and out of reach of children and pets. The FDA warns that THC edibles and drinks can be mistaken for ordinary food or beverages, and accidental ingestion can cause serious adverse events, especially in children.

Both are 11oz Fruit Punch THC Water products with nano-emulsified Delta-9 THC. The main difference is total THC per bottle: one contains 100mg, and the other contains 200mg.

These are high-potency beverages. Check the total milligrams on the label and pace carefully. Public cannabis guidance recommends starting with a low amount of THC, especially for newer consumers, and waiting before taking more — edible and drink effects can build over time.

These drinks use nano-emulsified Delta-9 THC for quicker absorption, but timing still varies by person. Public guidance for cannabis edibles and beverages says effects can be delayed — some people may not feel them for up to about 2 hours, with full effects taking longer. Start low and wait before consuming more.

Because we sell THC drinks, mobile app stores won't allow us to develop our own app. With virtual apps, also known as progressive web apps, however, we've found a way to give you all the benefits of a mobile app without breaking any rules!

So in short, we don't have an app you can find in an App Store, but when you download our virtual app from our website on your phone, you can still get notified about your order, account, and even secret promotions!